JumpyJoy Customer Policy
At JumpyJoy, our goal is to bring safe and unforgettable fun to your event. To ensure a smooth rental experience, please review our customer policy below:
Booking & Payment
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A deposit may be required to secure your booking.
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Full payment is due before or upon delivery.
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We accept cash, cheques, and e-transfers.
Delivery & Setup
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Free delivery and setup in Steinbach and surrounding areas within a 20 km radius!
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Please ensure there is a clear, flat area for setup before we arrive.
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The customer must provide access to electricity.
Safety Rules
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Adult supervision is required at all times when the inflatable is in use.
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No shoes, sharp objects, food, drinks, or pets inside the inflatable.
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Capacity limits must be respected for safety.
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Inflatables must not be used in high winds, rain, or unsafe weather.
Weather Policy
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If weather conditions are unsafe (rain, strong winds), JumpyJoy reserves the right to cancel or postpone your rental for safety reasons.
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Customers may reschedule or receive a credit toward a future booking.
Damages & Responsibility
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The renter is responsible for any damage caused by misuse, negligence, or failure to follow safety rules.
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Normal wear and tear is not charged.
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A cleaning fee may apply if the inflatable is returned excessively dirty.
Cancellations
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Cancellations made at least 3 days before the event may be eligible for a refund or credit.
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Last-minute cancellations may result in loss of deposit.